For independent pet crematories · since 2026
Vigil is the operational platform for independent pet crematories. Queue board, chamber tracking, audit log, vet portal, owner SMS — the heartbeat of your day. Plus quiet AI that drafts your monthly vet practice recaps, so the relationship work happens whether or not you have the bandwidth that week. Everything that goes out is reviewed by you first.
Three problems we solve
Handwritten stamped discs and paper ledgers. Every operator has had a near-miss returning the wrong ashes. Vigil is QR-scan based — every state transition requires a scan, every scan is recorded, the audit log can't be edited or deleted.
Vet office managers call you five times a day to ask "where's Bella?". Vigil gives them a read-only portal scoped to their practice's pets. Live status, no phone tag. Free for the vet. Paid by you.
Owners are anxious during the three to five days their pet is at the crematory. Vigil's vet portal has a Share status with owner button — one click sends automated SMS on arrival, in-process, and ready. Three messages, no marketing.
What pet owners actually see
No marketing. No upsells. No drip campaigns. Owners receive one message at arrival, one when cremation begins, one when ready for pickup — with a link to a no-login status page they can re-check any time.
Opt-out is one word: STOP.
Day 1 · arrival
Hi Sarah, this is Vigil Pet Crematory. We've received Bella from Acme Veterinary. Track care status anytime: vigil.app/s/… Reply STOP to opt out.
Day 2 · cremation begins
Vigil Pet Crematory: Bella's cremation is in progress. We'll text you again when ready for pickup. Status: vigil.app/s/… Reply STOP to opt out.
Day 3 · ready for pickup
Vigil Pet Crematory: Bella is ready for pickup. Please contact Acme Veterinary to arrange return. Details: vigil.app/s/… Reply STOP to opt out.
Pricing
You pay per facility plus a small per-seat fee for each referring vet practice that uses the portal. The vet pays nothing. The first design partner is free for 90 days.
$400/mo
$35/mo