For independent pet crematories · since 2026
Vigil is the operational platform for independent pet crematories. Queue board, chamber tracking with photo proof at every step, audit log, vet portal, owner email — the heartbeat of your day. Plus quiet AI that drafts your monthly vet practice recaps, so the relationship work happens whether or not you have the bandwidth that week. Everything that goes out is reviewed by you first.
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Hi Sarah,
Bella is in good hands.
Day 1 · arrival
Received from Acme Veterinary.
Day 2 · in progress
Cremation underway.
Day 3 · ready
Ready for pickup at Acme.
Three problems we solve
Handwritten stamped discs and paper ledgers. Every operator has had a near-miss returning the wrong ashes. Vigil ties every state transition to a photo — the disc, the pet, or the chamber, captured by the operator at each step. The audit log can't be edited or deleted, and the photo is embedded in the court-admissible PDF.
Vet office managers call you five times a day to ask "where's Bella?". Vigil gives them a read-only portal scoped to their practice's pets. Live status, no phone tag. Free for the vet. Paid by you.
Owners are anxious during the three to five days their pet is at the crematory. Vigil sends two quiet emails — one at intake, one when ready for pickup — with a link to a no-login status page they can re-check any time. SMS is available as an add-on for operators whose owners prefer it. No marketing, no upsells, ever.
What pet owners actually see
No marketing. No upsells. No drip campaigns. Owners receive one email at intake and one when their pet is ready for pickup — each with a link to a no-login status page they can re-check any time.
They can reply with questions. You'll see it in your inbox like any other email.
Vigil Pet Crematory · Day 1
We've received Bella
Hi Sarah,
We've received Bella into our care from Acme Veterinary. We'll be in touch when she's ready to come home.
You can check on Bella anytime at vigilcremation.com/s/…
With care,
The team at Vigil Pet Crematory
Vigil Pet Crematory · Day 3
Bella is ready
Hi Sarah,
Bella is ready to be picked up from Acme Veterinary. Please reach out to them to arrange her return home.
With care,
The team at Vigil Pet Crematory
Pricing
Two tiers, identical features today. Early Design Partner pricing is $99/month, locked in for life for our first cohort of independent crematories. Pro is $199/month, what new customers see once the founding cohort fills. Either way: 30-day free trial, no credit card, cancel anytime.
Early Design Partner
$99/mo
Locked in for life. Limited to our first cohort.
Pro
$199/mo
Standard pricing once the founding cohort fills.
Both tiers include unlimited cases & operators, photo-per-transition audit log, vet portal for 3 practices ($10/each beyond), email to owners, and per-vet recap reports. SMS is a $25/mo add-on.
Audit-grade by default. Operator-paid, vet-portal-free. Self-onboarding, no live demo required.
Prefer to talk first? Book a 20-min call →